Privacy Policy

BMM Technologies Ltd is a company registered in Kenya. We operate the BMM trading tools platform at bmmtraders.com, providing trading scanners, signals, educational content, and automation tools for traders across Africa and globally.

Registered Address: Sarit Centre, Nairobi, Kenya
Contact: support@bmmtraders.com
Phone: +254 700 657 028

For any privacy-related questions or requests, please contact us at support@bmmtraders.com.

We collect the following categories of personal information:

Account Information

• Full name and email address (collected at signup)
• Phone number (optional, collected during onboarding)
• Country of residence
• Trading experience level

Payment Information

• Payment references and transaction IDs
• Payment method used (Flutterwave or manual transfer)
• We do not store card numbers, bank account details, or mobile money PINs — these are handled directly by our payment processors

Usage Information

• Pages visited and features used on our platform
• Scanner usage and signal interactions
• Telegram connection status (chat ID, not message content)
• Device and browser information via Vercel Analytics

Communications

• Support ticket messages you send to us
• Email communications with our team

We use your personal information to:

• Create and manage your account
• Process your subscription payments and grant product access
• Send you trading signals via Telegram
• Send transactional emails (payment confirmations, renewal reminders, support replies)
• Send onboarding and product update emails
• Respond to your support requests
• Detect and prevent fraud or abuse
• Improve our platform and services
• Comply with legal obligations under Kenyan law

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

We use the following third-party services to operate our platform. Each has their own privacy policy:

• Clerk — authentication and account management (clerk.com)
• Flutterwave — payment processing for African markets (flutterwave.com)
• Resend — transactional email delivery (resend.com)
• Telegram — signal delivery via our bot (telegram.org)
• Vercel — platform hosting and analytics (vercel.com)
• Supabase — secure database hosting (supabase.com)

These providers are carefully selected and operate under their own data protection frameworks. We only share the minimum data necessary for each service to function.

We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or compliance reasons (such as payment records, which are retained for 7 years under Kenyan tax law).

Under the Kenya Data Protection Act 2019, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data (subject to legal retention requirements)
• Objection — object to how we process your data for marketing purposes
• Portability — receive your data in a structured, machine-readable format
• Withdraw consent — withdraw consent for marketing emails at any time by replying to any email with "unsubscribe"

To exercise any of these rights, contact us at support@bmmtraders.com. We will respond within 30 days.

Our platform uses essential cookies to keep you logged in and maintain your session. We also use Vercel Analytics to understand how users interact with our platform. This data is anonymised and does not identify you personally.

We do not use advertising cookies or share your browsing data with advertising networks.

We take the security of your personal data seriously. We use industry-standard measures including encrypted database connections (SSL/TLS), secure authentication via Clerk, and access controls that limit who within our team can view your data.

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. If you become aware of any security concern, please contact us immediately at support@bmmtraders.com.

Our services are hosted on infrastructure provided by Vercel (USA) and Supabase (EU). By using our platform, you acknowledge that your data may be transferred to and processed in countries outside Kenya. We ensure that all such transfers are made with appropriate safeguards in place.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify you by email if the changes are material. Your continued use of our platform after changes are made constitutes your acceptance of the updated policy.